Thank you for choosing AirSIM. We strive to provide you with the best possible service and ensure your satisfaction. Please read our refund and return policy carefully.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Unused eSIM or Data Plan: If you have purchased an eSIM or data plan but have not activated or used it, you may be eligible for a full refund. The request must be made within 14 days of the purchase date.
- Technical Issues: If you experience technical issues that prevent you from using the eSIM or data plan, and our support team is unable to resolve the issue, you may be eligible for a refund.
- Service Unavailability: If the service is unavailable in your destination country due to unforeseen circumstances, you may be eligible for a refund.
2. Non-Refundable Items
The following items are non-refundable:
- Used eSIM or Data Plan: Once an eSIM or data plan has been activated and used, it is non-refundable, except in cases of unresolved technical issues.
- Expired Data Plans: Data plans that have expired are non-refundable.
- Promotional or Discounted Items: Items purchased during promotional periods or with discounts may be subject to a modified refund policy, as specified in the promotion terms.
3. Refund Process
To request a refund, please follow these steps:
- Contact Support: Contact our customer support team at support@airsimglobal.com with your order details and the reason for your refund request.
- Provide Information: Provide all necessary information, including your order number, the eSIM or data plan details, and a detailed explanation of the issue.
- Troubleshooting: Our support team may attempt to troubleshoot the issue. Please cooperate with our team to resolve any technical problems.
- Review: Once we receive your request and all necessary information, we will review your case. This process may take up to 7 business days.
- Notification: You will be notified of the outcome of your refund request via email.
4. Refund Approval
If your refund request is approved, the refund will be processed to the original method of payment. Please allow 7-10 business days for the refund to appear in your account. The timing may vary depending on your payment provider.
5. Cancellation Policy
You may cancel your order before the eSIM or data plan is activated. To cancel, please contact our customer support team as soon as possible. Once the eSIM or data plan is activated, the cancellation policy is subject to the refund conditions outlined above.
6. Changes to This Policy
AirSIM reserves the right to modify this refund and return policy at any time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.
7. Contact Information
If you have any questions about this refund and return policy, please contact us at support@airsimglobal.com.
