This Privacy Policy describes how Air eSIM collects, uses, and shares personal information of users of our website and services. By using our website and services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
1. Information We Collect
- Personal Information: We collect personal information that you provide to us, such as your name, email address, phone number, billing address, and payment information when you create an account, purchase an eSIM, or contact us for support.
- Device Information: We may collect information about your device, including the device type, operating system, unique device identifiers, and mobile network information.
- Usage Information: We collect information about how you use our website and services, such as the pages you visit, the eSIM plans you purchase, and the data usage.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing activity on our website. You can control cookies through your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services, including processing your orders, activating your eSIM, and providing customer support.
- To personalize your experience on our website and services.
- To communicate with you about our products, services, and promotions.
- To analyze and improve our website and services.
- To detect, prevent, and address technical issues and security threats.
- To comply with legal obligations.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, data analytics providers, and customer support providers.
- Business Partners: We may share information with our business partners to offer you joint products or services.
- Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
- Affiliates: We may share information with our affiliates for business purposes.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information.
- Implementing access controls to limit who can access your information.
- Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
To exercise these rights, please contact us at: support@airesim.co.
7. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Privacy Policy.
9. Contact Information
If you have any questions about this Privacy Policy, please contact us at: support@airesim.co.
